Support

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Find an answer, follow the steps, and get back to your file. Start with the support search below.

Common questions

Start here.

How do I start?

Open Aurevessa, choose Open PDF, and select a file. Try a copy of your document first. Use Add Text, Signature, Highlight, or the page tools available in your version.

How many free saves do I get?

The free tier includes 3 successful saves, downloads, or exports per day. Premium removes the daily save limit. Rewarded access, if offered, is separate from your standard allowance.

How do I put a date on a PDF?

Use Add Text and type the date. Position it beside the signature or in the date field before saving.

Can I change existing PDF text?

Yes—Edit PDF is for changing text that is already in the document. Choose Edit PDF and select the words you need to change. Scanned pages are images, and some fonts or complex layouts may need extra care. Keep the original and check a saved copy.

What does Premium include?

Review the Premium plan in your app for save limits, downloads, ad-free eligibility, and included tools. Monthly and yearly are payment options, not separate feature tiers.

What is the current price?

Premium US reference pricing is $5.99 per month or $39.99 per year. No lifetime membership is offered. Regional prices, taxes, offers, and benefits are shown in your platform’s checkout.

Where do I purchase or restore access?

Android uses Google Play Billing; Windows uses Microsoft Store; the browser version uses web checkout. Amazon Fire is available through the Amazon listing—check its purchase and restore options in your version. Restore with the same account and purchase platform; access does not automatically transfer between platforms. Follow the relevant purchase guidance before opening the contact option below.

Why does my exported PDF look different?

Keep the original. Open the saved copy and check text placement, fonts, signatures, and page order. If something is wrong, tell us your device, browser or app version, tool, and steps. A non-sensitive sample can help, but is optional.

Are the image tools free?

Yes. The image tools on this website do not require an account. They process your selected files in the browser. Hosting, ads, analytics, and third-party decoder downloads can still make ordinary web requests.

Will compression produce exactly 100KB?

The compressor aims for an output at or below the limit. Encoders cannot produce every exact byte count, and very small limits can require smaller dimensions. Review the downloaded file.

What does metadata removal protect?

Re-encoding strips common embedded image metadata such as EXIF and GPS fields. It does not remove information visible in the picture, guarantee anonymity, or erase copies stored elsewhere.

How can I cancel or request a refund?

Manage Android subscriptions through Google Play and Windows subscriptions through Microsoft Store. For a web purchase, use the billing options or receipt provided by web checkout. Refund eligibility follows the purchase platform’s rules.

Amazon Fire

Aurevessa · Amazon Appstore →

A little help, without the back-and-forth

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2. Follow the relevant guide

Check the settings and review your saved copy. Our guides walk through common file requirements.

Browse practical guides →
Still stuck after trying the guidance?

Review the answers above and the relevant guide first. If the issue remains, include your device, tool, steps, and what happened. Keep passwords, full payment details, and private documents out of your message.

Contact Rare Frequency Works support

Describe what happened. Please do not send passwords, card details, or private documents.

Aurevessa

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